At Melwach, our goal is to ensure that every customer receives products that meet our standards of quality and freshness. We believe healthy food should never come at the cost of taste and are committed to creating products that customers genuinely enjoy.

Because our products are food items, returns and refunds are handled with particular consideration for hygiene and food-safety requirements.

Eligibility for Refund

A refund may be considered when:

• The wrong product has been delivered and a suitable replacement cannot be provided.
• The product has arrived damaged or in an unusable condition.
• A genuine product-quality issue has been verified.
• An order has been cancelled by Melwach due to circumstances that prevent successful fulfilment.

Refund Process

If a refund is approved, it will generally be processed through the original payment method used for the order, subject to the payment gateway or financial institution’s processing timelines.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

Returns

As Melwach products are food items, we generally do not accept returns for products that have been delivered correctly and are in acceptable condition.

If you believe that there is an issue with your order, please contact us with:

• Order number
• Product details
• Description of the issue
• Photographs/videos of the product and packaging, where applicable

Our team will review the request and determine the appropriate resolution.

Cancellation

If you wish to cancel an order, please contact Melwach as soon as possible after placing the order. Cancellation may not be possible once an order has been processed or dispatched.

Important

Refunds and replacements are subject to verification. Melwach reserves the right to decline requests that do not meet the applicable eligibility requirements.

Our commitment to quality, hygiene, thoughtfully sourced ingredients, and responsible practices remains central to the products we create.