Privacy Policy

Effective Date: 1 January, 2025

At Melwach, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

This Privacy Policy explains how we may collect, use, store, and protect information provided by visitors and customers.

Information We May Collect

Depending on how you use our website, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and shipping address
• Order and transaction details
• Information provided when contacting customer support
• Website usage and technical information, such as browser or device information

How We Use Your Information

We may use collected information to:

• Process and deliver your orders
• Communicate with you regarding your purchases
• Provide customer support
• Process payments through applicable payment providers
• Improve our website, products, and customer experience
• Send relevant updates, offers, or communications where permitted
• Prevent fraudulent or unauthorized activities
• Comply with applicable legal and regulatory requirements

Payment Information

Payments may be processed through third-party payment gateways. Melwach does not intend to retain sensitive payment credentials such as complete card numbers, CVV information, or banking passwords on its own systems.

Customers should review the privacy and security practices of the applicable payment provider before completing a transaction.

Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality, understand website usage, remember preferences, and improve the overall customer experience.

You may be able to manage cookie preferences through your browser settings.

Sharing of Information

We may share relevant information with trusted service providers where necessary to operate our business, including payment processors, shipping/logistics partners, technology providers, and customer-support services.

We do not intend to sell your personal information to third parties.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Choices

You may contact us regarding your personal information or request assistance concerning the information associated with your account or orders, subject to applicable laws and verification requirements.

Policy Updates

Melwach may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable legal requirements. Any updated version will be published on this page.

Contact Us

For privacy-related questions or concerns, please contact Melwach using the customer-support details provided on our website.