At Melwach, we are committed to delivering products that meet our standards of quality, hygiene, taste, and freshness. We carefully source premium-grade grains and maintain high standards of hygiene throughout our production process.

We understand that occasionally an order may arrive damaged, incorrect, or in a condition that does not meet your expectations. Our Returns & Replacements policy is designed to help resolve such situations fairly and efficiently.

When Can You Request a Replacement?

A replacement request may be considered in the following situations:

• The product received is damaged or defective.
• The product received is different from the product ordered.
• The package is damaged or tampered with at the time of delivery.
• The product received has an issue with its quality or condition.

Conditions for Replacement

• Please contact us as soon as possible after receiving your order.
• You may be required to provide your order number, photographs/videos of the product and packaging, and details of the issue.
• The product should preferably remain in its original packaging.
• Replacement requests are subject to verification and approval by the Melwach team.
• Products that have been opened, consumed, altered, or improperly stored may not be eligible for replacement, except where the issue relates to an inherent product-quality concern.

Non-Returnable Products

For hygiene, food-safety, and quality reasons, food products are generally not eligible for return simply because the customer has changed their mind or does not wish to consume the product.

If you receive a product that is damaged, incorrect, or has a genuine quality issue, please contact us so that we can review and assist you.

How to Request a Replacement

Please contact Melwach through the customer-support contact details provided on our website with your order details and supporting photographs/videos.

Once your request is reviewed and approved, we will communicate the next steps for replacement.

Melwach is committed to making healthy eating simple, enjoyable, and accessible while maintaining the quality and standards our customers expect.