At Melwach, we aim to make our millet-based products accessible and convenient for customers while ensuring that every order is carefully packed before dispatch.

Shipping Rates

Shipping charges applicable to your order will be displayed at the time of checkout before payment is completed.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Package weight or size
• Delivery service availability
• Promotional or free-shipping offers applicable at the time of purchase

Any applicable shipping charges will be clearly communicated before you place your order.

Order Processing

Orders are processed after successful confirmation of payment.

Processing and dispatch timelines may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

Once your order has been dispatched, available tracking details may be shared with you through the contact information provided at the time of ordering.

Delivery Timelines

Estimated delivery timelines may vary depending on your delivery location and logistics partner. While Melwach will make reasonable efforts to ensure timely delivery, actual delivery may be affected by circumstances beyond our control, including weather conditions, transportation delays, regional restrictions, public holidays, or unforeseen logistical issues.

Delivery Address

Customers are responsible for providing accurate and complete delivery information. Melwach cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information provided by the customer.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please document the condition of the package and contact our customer-support team as soon as possible.

We will review the matter and assist you in accordance with our Returns & Replacements and Refund policies.

Important

Melwach strives to maintain high standards of hygiene and product quality throughout its production process. We request customers to store products according to the instructions provided on the product packaging after delivery.